Problem:-
When running an Acronis product in Windows, it cannot find any hard disk drives.
Solution:-
If you are using Acronis True Image or Acronis Backup & Recovery 10 check if the disks are detected in file/folder backup (or My Data in Acronis True Image home 2009) as opposed to full disk/partition backup mode (or My Computer in Acronis True Image Home 2009).
If the disks are detected in file/folder backup mode and the drives contain only one partition, which fills the entire disk (this can be seen from Disk Management), then these symptoms indicate that the drives might not contain a valid MBR and therefore are not supported. Support for such drives without MBR is planned for future versions. The solution is to rebuild the drives or reinitialize RAID and create new partitions on them.
If the disks are detected neither in full disk/partition backup mode, nor in file/folder backup mode, then check the following:
- If there is any non-Acronis backup software installed, try temporarily disabling it. See if this resolves the issue. Please also take a look at Compatibility of Acronis products with HP Back up and Recovery.
- If there is any antivirus software, try temporarily disabling it. See if this resolves the issue.
- Download and install Acronis driver update.
(!) You will need to reboot the machine to finish the installation.
