Problems:-
1. You connect to Acronis Backup & Recovery 10 Management Console by clicking Manage a Remote Machine and entering a valid machine name or IP Address and valid credentials;
2. The connection fails with the following error message:
Cannot connect to...
Details
Code: 11,337,731 (0xAD0003)
Message:
Code: 196,610 (0x30002)
Message: Failed to create the channel.Change the Startup type to Disabled. Under Service status click Stop;
(!) The connection may also hang with the same error message in the product log.
3. If the Management Console is installed on the same machine with the Agent and you click Manage this machine, the connection is successful and the error does not appear;
4. If you try to add the machine to Acronis Management Server, the same error message appears.
Solution:-
1. On the machine where Acronis Agent is installed, disable the Bytemobile Web Configurator service:
- Click Start -> Run and type in services.msc;
- Double-click on Bytemobile Web Configurator;
- Change the Startup type to Disabled. Under Service status click Stop;
- Click OK.
2. On the same machine restart the Acronis Managed Machine Service and Acronis Remote Agent service:
- Click Start -> Run and type in services.msc;
- Right-click on the Acronis Managed Machine Service and click Restart;
- Right-click on the Acronis Remote Agent service and click Restart.
Reattempt the connection to see if the issue is resolved.
3. If you need to have the Bytemobile Web Configurator service running:
please update to the latest build of the respective bytemobile software. After updating, restart the Acronis Managed Machine Service and Acronis Remote Agent service as described in the previous step.
4. If the issue persists, repair the Layer Service Provider (LSP) by doing the following:
- Download the repair tool from http://www.cexx.org/lspfix.htm;
- Run the tool and click Finish;
- Restart the Acronis Managed Machine Service and Acronis Remote Agent service as described at Step 1.
Reattempt the connection to see if the issue is resolved;
