|
iAXCESS approach is based on an understanding of business needs, not simply technology.
We deliver staightforward, easy-to-use, long term solutions, whilst placing great emphasis on providing a high level of customer service and technical support. We feel that in order to provide excellent support, we must concentrate on some key criteria, which are contained in the SLA below.
An SLA is a formally negotiated agreement between two parties. It is a contract that existsbetween customers and their service provider , client or between service providers. It records the common understanding about services, priorities, responsibilities, guarantee and the level of service.
iAXCESS, SLAs have adopted the idea of using service level agreements with their customers users in other departments within the same enterprise to allow for comparing the delivered quality of service with the one promised and potentially consider the alternative of outsourcing IT services to an external company.
|